Refund Policy
At Fenix Capital, we provide premium digital trading systems, proprietary indicators, and professional-grade tools designed for serious traders who value precision, execution, and institutional-level market analysis.
Because our products include digital software, downloadable files, licenses, and immediate-access trading systems, our refund policy is structured differently from physical goods.
Please read carefully before purchasing.
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3-Day Free Trial
We offer a 3-Day Free Trial so you can evaluate the product before any paid commitment.
This trial period allows you to review platform compatibility, installation, workflow, and overall fit for your trading environment before billing occurs.
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Automatic Billing After Trial
After the 3-day trial period ends, your selected subscription or payment plan will be automatically charged unless canceled before the trial expires.
By starting your free trial, you acknowledge and agree to this billing structure.
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No Refunds After Paid Activation
Because access to our digital products, proprietary systems, and licensed software is granted immediately, all paid sales are generally final after billing occurs.
Once the paid subscription is activated, refunds are not typically provided for:
* Change of mind
* Lack of trading experience
* Personal preference
* Strategy misuse
* Trading losses
* Failure to use the product properly
* Unrealistic profit expectations
* Forgetting to cancel during the free trial
Indicators are tools.
Not profit guarantees.
Markets do not offer refunds either.
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Exceptions
Refund requests may be reviewed only in exceptional situations such as:
* Duplicate charges
* Billing errors
* Confirmed technical incompatibility that cannot be resolved by our support team
* Failure to provide access after successful payment
Each case is reviewed individually by our team.
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Support Before Refund Requests
Before requesting any billing review, we strongly encourage customers to contact our support team.
Most issues are installation problems, platform setup mistakes, or compatibility misunderstandings—not actual product failures.
In many cases, the problem is not the software.
It’s usually the famous human indicator.
We help with that too.
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Cancellation Policy
Customers may cancel during the 3-day free trial period to avoid future billing.
Cancellation requests made after the billing date do not automatically qualify for refunds.
It is the customer’s responsibility to manage trial cancellation within the active trial period.
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License Protection
Unauthorized sharing, duplication, redistribution, resale, reverse engineering, or reproduction of any Fenix Capital product immediately voids any refund eligibility.
Violation of these terms may result in:
* Immediate account termination
* License cancellation
* Permanent purchase restrictions
* Legal action where applicable
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Chargebacks
Opening a payment dispute or chargeback without first contacting our support team may result in immediate account suspension and permanent access restrictions.
We are always available to resolve legitimate issues directly and professionally.
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Final Decision
All billing reviews and exceptional refund decisions are made at the sole discretion of Fenix Capital.
Our goal is fairness, transparency, and protection for both serious customers and serious work.
Professional tools deserve professional policies.
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Contact
For billing questions, cancellations, or support assistance, please contact our team through the official support channels available on this website.
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Last updated: April 25, 2026